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GETTING YOUR GEAR
FREE Shipping applies to all orders in South Africa, however a handling fee of R120 will apply to orders less than R750 at retail.
We deliver to all major centres and outlying areas within the Republic of South Africa.
We do currently deliver internationally.
The quotes to ship internationally, are subject to change due to the interpretation of the pertaining customs authorities of the Country.
The shipping rates are calculated depending on the Country of shipment.
All Taxes and duties will be liable for the International Shipment Customers account.
DVSN is not liable for:
Please email email@example.com, for any International Shipping inquires.
FREE SHIPPING (South Africa ONLY)
e.g. Bloemfontein, Cape Town, Durban, East London, Johannesburg, Port Elizabeth, Pretoria.
Free Courier Delivery for orders over R750, orders below R750 will incur a courier delivery charge of R99.
e.g. George, Nelspruit, Pietermaritzburg, Polokwane, Richards Bay, Kimberly
Free Courier Delivery for orders over R750, orders below R750 will incur a courier delivery charge of R120.
e.g All Mines, Dullstroom, Hogsback, Kathu, Mtubatuba, Villersdorp
Free Courier Delivery for orders over R750, orders below R750 will incur a courier delivery charge of R150.
OVERNIGHT DELIVERY (South Africa Only)
The courier delivery fee for overnight delivery service is R270. All orders for overnight delivery need to be made by 14:00 the day prior to the requested delivery date. Any orders for overnight express which are placed after 14:00 will be dispatched the next working day. Any orders placed over a weekend or public holiday will be dispatched on the next working day. Overnight delivery service for major centres only. Outlying areas may experience a slight delay.
Courier companies do not deliver to P.O. Boxes or the post office, please provide the following information:
Contact Name and Number
Street Address and Street Address (If complex Name of Complex and Unit number)
We cannot give a time when the courier driver will arrive to deliver the parcel. There are so many factors which influence the delivery time such as traffic, delays at a previous stop or a technical problem.
Delivery will take place between business hours, from 08:00 to 17:00. Please ensure that someone is present at the delivery address to receive and sign for the parcel.
Yes. You will receive a shipping email that will include a waybill number and a link to track your parcel online.
You can also track your parcel at:
All our parcel deliveries are done via third party courier companies. This means that we cannot affect the operations of the third-party company.
Unfortunately parcel delays do and will happen, however we follow-up with the respective service providers immediately.
Please contact the courier company to enquire about your parcel using the shipping confirmation email sent to you.
We have a dedicated customer service agent from the courier company assigned to us who will follow-up all our delayed parcels.
Alternatively please send an email to firstname.lastname@example.org and we will follow-up with the courier company.
Just place your Order # with Delayed in the subject line and send it through to us.
We please ask that someone be present at the delivery address during working hours to receive the parcel.
We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement within 10 days from order date. Any claims past this time period will be null and void.
• Return requests without clear photos of: defects (Returns) or item in original packaging (Exchange) for proof will not be refunded/exchanged.
• Items only accepted in brand new condition with tags and bag (not washed or worn).
• Returns processing may take up to 30 days.
• Shipping costs are not refundable.
• Customer is liable for all returns/exchange shipping costs.
When shipping back your return/exchange, note that the item is your responsibility until it reaches us. For your own protection, we recommend shipping your package with a carrier that can provide tracking and insurance. DVSN will not be held responsible for packages lost in transit. The cost of returning items to us will be the customer’s responsibility.
Please note, our returns policy only covers items that have a manufacturing defect and does not cover ordinary wear and tear or damage caused by improper use or accidents. We cannot take returns or exchanges on underwear.
*Please note that these sizes are standard, the fit might differ from person to person.
|LABEL SIZE||CHEST (CM)||WAIST (CM)||HIP (CM)|
|LABEL SIZE||NUMERIC SIZE||WAIST (CM)||HIP (CM)|
WHEN WILL I GET IT?
Your order will be shipped from DVSN HQ in Cape Town. Estimates are displayed below, for your most accurate date your order can be tracked once shipped.
Worried about shipping dates? Gift vouchers are available 24/7.
Major Centres: Cape Town, Joburg, Pretoria, Durban, Bloem, PE, East London.
3-7 Working days
Near Outlying Areas: George, Nelspruit, Pietermaritzburg, Polokwane, Richards Bay, Kimberly
3-7 Working days
Far Outlying Areas: All Mines, Dullstroom, Hogsback, Kathu, Mtubatuba, Villiersdorp
5-7 Working days
*Free Courier Delivery for orders over R500, orders below R500 will incur a courier delivery charge of R100.
*All international clearing charges, taxes and duties are for the customer's account.