SHIPPING & RETURNS

GETTING YOUR GEAR

SHIPPING

Shipping Rates

FREE Shipping applies to all orders in South Africa, however a handling fee of R120 will apply to orders less than R500 at retail.

Where do you deliver to?

We deliver to all major centres and outlying areas within the Republic of South Africa.

Do you ship Internationally?

We do currently deliver internationally.

The quotes to ship internationally, are subject to change due to the interpretation of the pertaining customs authorities of the Country.

The shipping rates are calculated depending on the Country of shipment.
All Taxes and duties will be liable for the International Shipment Customers account.

DVSN is not liable for:

  • Unexpected customs delays
  • Increase in customs fees
  • Any other losses.

Please email info@dvsngear.com, for any International Shipping inquires.

What are the delivery options?

FREE SHIPPING (South Africa ONLY)

  • Major Centres: 3-7 Working days

e.g. Bloemfontein, Cape Town, Durban, East London, Johannesburg, Port Elizabeth, Pretoria.

Free Courier Delivery for orders over R500, orders below R500 will incur a courier delivery charge of R100.

  • Near Outlying Areas: 3-7 Working days

e.g. George, Nelspruit, Pietermaritzburg, Polokwane, Richards Bay, Kimberly

Free Courier Delivery for orders over R500, orders below R500 will incur a courier delivery charge of R100.

  • Far Outlying Areas: 5-7 Working days

e.g  All Mines, Dullstroom, Hogsback, Kathu, Mtubatuba, Villersdorp

Free Courier Delivery for orders over R500, orders below R500 will incur a courier delivery charge of R100.

OVERNIGHT DELIVERY (South Africa Only)

The courier delivery fee for overnight delivery service is R270. All orders for overnight delivery need to be made by 14:00 the day prior to the requested delivery date. Any orders for overnight express which are placed after 14:00 will be dispatched the next working day. Any orders placed over a weekend or public holiday will be dispatched on the next working day. Overnight delivery service for major centres only. Outlying areas may experience a slight delay.

 


When Placing An Order:

Courier companies do not deliver to P.O. Boxes or the post office, please provide the following information:

Contact Name and Number

Street Address and Street Address (If complex Name of Complex and Unit number)

City/Town

Postal Code.

What time will my parcel be delivered?

We cannot give a time when the courier driver will arrive to deliver the parcel. There are so many factors which influence the delivery time such as traffic, delays at a previous stop or a technical problem.

Delivery will take place between business hours, from 08:00 to 17:00. Please ensure that someone is present at the delivery address to receive and sign for the parcel.

Can I track my parcel?

Yes. You will receive a shipping email that will include a waybill number and a link to track your parcel online.

You can also track your parcel at:

South Africa:
www.jkjexpress.co.za/track-trace/

International:
https://www.dhl.com/en/express/tracking.shtml

My parcel is delayed what should I do?

All our parcel deliveries are done via third party courier companies. This means that we cannot affect the operations of the third-party company.

Unfortunately parcel delays do and will happen, however we follow-up with the respective service providers immediately.

Please contact the courier company to enquire about your parcel using the shipping confirmation email sent to you.

We have a dedicated customer service agent from the courier company assigned to us who will follow-up all our delayed parcels.

Alternatively please send an email to info@dvsngear.com and we will follow-up with the courier company.

Just place your Order # with Delayed in the subject line and send it through to us.

Receiving or collecting your parcel.

We please ask that someone be present at the delivery address during working hours to receive the parcel.

 


RETURNS & EXCHANGES

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement within 10 days from order date. Any claims past this time period will be null and void.

• Return requests without clear photos of: defects (Returns) or item in original packaging (Exchange) for proof will not be refunded/exchanged.
• Items only accepted in brand new condition with tags and bag (not washed or worn).
• Returns processing may take up to 30 days.
• Shipping costs are not refundable.
• Customer is liable for all returns/exchange shipping costs.

If the above guidelines have been met, please click here to initiate the process from your orders dashboard on your account profile or email us here.

 

In addition:

When shipping back your return/exchange, note that the item is your responsibility until it reaches us. For your own protection, we recommend shipping your package with a carrier that can provide tracking and insurance. DVSN will not be held responsible for packages lost in transit. The cost of returning items to us will be the customer’s responsibility.

Please note, our returns policy only covers items that have a manufacturing defect and does not cover ordinary wear and tear or damage caused by improper use or accidents. We cannot take returns or exchanges on underwear.